What is the lead time?
All soft play products go into production at as deposit is received. The factory works on a 3-4 week lead time.
What is cost of delivery?
Costs are dependent on volumetric weight and location of order.
Can I choose colours / fabrics not available online?
All soft play products can be customized to your specification – including sizes and fabric. Choose the custom colour option and someone from the office will contact you. We are happy to collaborate with designers of your choice or use one of our in-house consultants.
Do you recover old equipment?
Yes. Recovering equipment is significantly cheaper than buying new product, but is completely dependent on the condition of the inner structure.
Can my equipment get wet?
We suggest not leaving equipment outside as the rain penetrates through the sew lines and moisture can lead to moulding.
Is there a guarantee on my soft play equipment?
There is a 2-year guarantee on a factory default. General wear and tear will need to be assessed on a case by case basis.